Where to buy Akyga® products?
Our brand products are available in most online shops and from authorized distributors.
What warranty period do Akyga® products cover?
All new Akyga® products are covered by a 24 month warranty. This does not apply to capacitors and batteries that are not guaranteed due to product specifics.
At what time are complaints processed?
Complaints are reviewed on a regular basis and implemented within a few days. However, it should be borne in mind that service procedures are an individual matter of each distributor or store, and therefore they may differ slightly. Usually, it takes 5 to 7 business days to process and replace or repair. The basic information to provide when submitting a product for service is to provide the product serial number and to describe the type of the fault.
How and where to submit a complaint?
Detailed information on filing complaints is available in the Guarantee tab.
How can I contact you?
Our consultants can be contacted via the contact form, we will try to answer very comprehensively and in the shortest possible time.
In what packaging are the products shipped?
Our products are packed in collective and unit boxes made mainly of biodegradable cardboard, reducing the amount of plastic fillers. All packaging is produced with the aim of protecting the environment. You will find more information about the packaging on the page dedicated to environmental protection.
How to choose a laptop / notebook adapter?
Have you encountered a problem with choosing a power supply? - Welcome to our compatibility finder . If the model you are interested in is not on the list, please contact us, we will help you find the right power supply.
How to choose a power supply for a desktop computer?
If you are looking for a power supply for your computer, but you do not know what model you need, please contact us. We are happy to help.
How to choose a power supply for a bike / scooter / electric skateboard?
You don't know which adapter is right for your electric vehicle? Contact us.
My model is not in the laptop compatibility browser. What to do?
Contact us via the contact form and inform us which notebook model is missing in our database.
What is the difference between the Basic, PRO and Ultimate series power supplies?
The BASIC series is a dedicated line of power supplies for the configuration of standard desktop computers, whose current requirements are adequate to the parameters given on the rating plates.
The PRO series is designed for the configuration of computers with increased power consumption. These are components for assembling more complex computer sets.
The ULTIMATE series is a high performance power supply line that meets the highest hardware requirements. All power supplies in this series meet the requirements of the 80+ standard and are characterized by increased stability. These are components for assembling computer sets.
What does it mean to say that the product I am looking for is in the EOL / Older products section?
After distribution, each product is moved to the Older Products section. At the same time, all information available on the product card, such as photos, user manual or catalog card, remains available on our servers. It also means that you can no longer buy such a product.
What does it mean to say that the product I'm looking for is not on the page?
Due to the introduction of full product transparency on its product card, we have a lot of work related to introducing older products to the site. They will be gradually appearing in the EOL / Older products section, so if the product is not currently on the site, it will certainly appear on it later.